CAHTER ORGANIC
Clarification Text Regarding Personal Data Processed in Contact and Information Request Forms
At CAHTER ORGANIC (“CAHTER”), we value the protection of your personal data. Therefore, we make every effort and take the necessary precautions to ensure that your personal data is processed and stored in compliance with the Law No. 6698 on the Protection of Personal Data (“KVKK”). As the Data Controller, CAHTER takes all administrative and technical measures necessary to protect your personal data in all processing activities, in accordance with KVKK, and processes your personal data within the conditions and limits outlined below and in the relevant legislation.
Identity and Contact Information of the Data Controller
Data Controller: CAHTER ORGANIC
Address: Organized Industrial Zone, 9th Street, Parcel No: 1330, Doluharman Village, Merkez/SİİRT
Phone: 0484 224 83 84
Email: info@cahterorganik.com
Purposes for Processing Your Personal Data
Your personal data is processed for the following purposes:
To ensure that our customers benefit in the best possible way from the products and services provided by CAHTER and third parties to whom your personal data has been transferred in accordance with the legislation.
To carry out customer satisfaction activities.
To manage the sales and marketing processes of products and/or services offered by CAHTER and customer relations.
To contact customers and related persons for advertising, campaign, and promotional activities, campaigns on social media and other electronic platforms, subscriptions, and data analysis applications.
To enable our company to fulfill its legal obligations as a data controller.
To contact those who send requests and complaints to CAHTER.
Who Your Personal Data May Be Transferred To and For What Purposes
In accordance with the purposes specified above, your personal data may be transferred to our business partners, service providers, consulting firms, suppliers, direct and indirect shareholders, affiliates, subsidiaries, company employees, third parties that we provide support services to or receive services from, group companies, private institutions, and public institutions and organizations, as necessary for CAHTER to fulfill its legal obligations and commercial activities, within the conditions specified in Articles 8 and 9 of KVKK. All necessary technical and administrative measures are taken to ensure data security during and after the sharing process of your personal data.
Methods of Collecting Personal Data and Legal Grounds
Your personal data may be obtained through legal means, either automatically or manually, and from various channels, such as offices, call centers, websites, social media platforms, mobile applications, and similar means, through verbal, physical, electronic methods, or closed-circuit camera systems. Additionally, the personal data collected may vary depending on the service, product, or commercial activity provided by our company.
Your personal data is processed based on the legal ground of explicit consent of the relevant person, as stated in Article 5(1) of the Law No. 6698 on the Protection of Personal Data. In the event that you withdraw your consent, your personal data will be anonymized and will no longer be used. The company periodically audits whether anonymization of data is required and may anonymize data ex officio when necessary.
Your Rights as the Data Subject (Relevant Person)
As the data subject (relevant person), you have the rights outlined in Article 11 of the Personal Data Protection Law. If you submit your requests regarding these rights to our Company using the methods specified below, our Company will process your request within thirty days free of charge, depending on the nature of the request. However, if the process requires additional costs, the fee determined by the Personal Data Protection Authority may be charged.
The rights of the relevant person whose personal data is processed, as specified in Article 11 of the KVKK, are as follows:
To learn whether personal data is being processed,
To request information about personal data if it has been processed,
To learn the purpose of processing personal data and whether it is being used in accordance with its purpose,
To know the third parties to whom personal data is transferred,
To request the correction of personal data if it is processed incompletely or inaccurately, and to request that the third parties to whom the personal data has been transferred be notified of the correction,
To request the deletion or destruction of personal data if the reasons for processing no longer exist, even if the processing is in compliance with the law and related legislation, and to request that the third parties to whom personal data has been transferred be notified of this action,
To object to the result that may arise against the person through the exclusive analysis of processed data by automated systems,
To request compensation for damages suffered as a result of unlawful processing of personal data.
Making a Request and Right to Information
In accordance with Article 13, Paragraph 1 of the Personal Data Protection Law, you can submit your request to exercise your rights specified in Article 11 of the same law in writing or via the electronic mail address (info@cahterorganik.com) that you have previously notified to us and that is registered in our system. Additionally, you can also apply to our company via other methods specified in and to be specified in the KVKK. You can access the application and information request form, along with the necessary explanations, through the link on our website. (Application Form)
In the application, the following information must be provided:
a) Your name, surname, and if the application is written, your signature,
b) If you are a Turkish citizen, your Turkish ID number; if you are a foreigner, your nationality, passport number, or if available, your identity number,
c) Your address for notification purposes, or your workplace address,
d) If available, your electronic mail address, phone number, and fax number,
e) The subject of your request, with relevant information and documents attached to the application.
Our company will respond to your requests under this scope in the shortest possible time, and no later than thirty days, free of charge. However, if the process requires additional costs, a fee may be charged according to the tariff determined by the Authority. Furthermore, only parts of the application related to you will be answered; applications made regarding your spouse, relatives, or friends will not be accepted.
DISTANCE SALES AGREEMENT
PARTIES
This Agreement is entered into between the following parties under the terms and conditions specified below.
BUYER:
Name-Surname:
Address:
SELLER:
Title: Cahter Organik
Address: Organized Industrial Zone 9th Street, Parcel No: 1330, Doluharman Village, Merkez/SİİRT
Phone: 0484 224 83 84
Email: info@cahterorganik.com
Website: www.cahterorganik.com
By accepting this agreement, the BUYER acknowledges and agrees that by confirming the order, they are obligated to pay the order amount, including any applicable shipping charges, taxes, and additional fees, and that they have been informed of this obligation.
DEFINITIONS
The terms used in this agreement have the following meanings:
MINISTER: Minister of Trade
MINISTRY: Ministry of Trade
LAW: Law No. 6502 on the Protection of Consumers
REGULATION: Regulation on Distance Contracts
SERVICE: Any consumer transaction other than the provision of goods
SELLER: Cahter Organik
BUYER: A natural or legal person who acquires and uses the products for personal purposes
SITE: www.cahterorganik.com website
ORDERER: The person who places an order from the site
PARTIES: SELLER and BUYER
AGREEMENT: This agreement
GOODS: The natural and organic products subject to the agreement
SUBJECT OF THE AGREEMENT
This Agreement regulates the rights and obligations of the parties regarding the sale and delivery of the products ordered by the BUYER from the www.cahterorganik.com website.
The prices of the products listed on the site are the sale prices. Temporary campaigns and discounts are valid within the relevant dates.
SELLER INFORMATION
Title: Cahter Organik
Address: Organized Industrial Zone 9th Street, Parcel No: 1330, Doluharman Village, Merkez/SİİRT
Phone: 0484 224 83 84
Email: info@cahterorganik.com
BUYER INFORMATION
Recipient Name:
Delivery Address:
Phone:
Email/Username:
ORDERER INFORMATION
Name-Surname/Title:
Address:
Phone:
Email/Username:
PRODUCT DETAILS
7.1 Basic Features:
The type, quantity, brand, model, color, and number of the ordered products are listed on www.cahterorganik.com.
7.2 Prices:
Product prices and campaigns are listed on the website. Time-limited campaigns are valid until the specified dates.
7.3 Taxes and Payments:
The following table is provided as an example:
| Product Description | Quantity | Unit Price | Subtotal (Including VAT) |
|---|---|---|---|
| Xxx Honey | 1 | xx TL | xx TL |
| Shipping Fee: | xx TL | ||
| Total Amount: | xxx TL |
INVOICE INFORMATION
Name/Surname/Title:
Address:
Phone:
Email:
Invoice Delivery: Will be delivered with the order.
GENERAL TERMS
9.1 Information and Consent:
The BUYER acknowledges that they have read and understood the product information and delivery terms and have electronically agreed to them.
9.2 Delivery Time:
Products will be delivered to the BUYER’s address within the shortest time, not exceeding 30 days.
RIGHT OF WITHDRAWAL
The BUYER may exercise the right of withdrawal within 14 days from the date the product is received, without providing any justification. The withdrawal notice must be made in writing or with a permanent data storage medium.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal cannot be used in the following cases:
Custom-made products for personal needs
Food products whose packaging has been opened (perishable products)
Single-use products
DEFAULT AND LEGAL CONSEQUENCES
If the BUYER defaults on a payment made by credit card, the BUYER is responsible for the interest and other obligations according to their contract with the bank.
AUTHORIZED COURT
In case of any disputes arising from this agreement, the Consumer Arbitration Committees or Consumer Courts in the BUYER’s place of residence are authorized.
ENTRY INTO FORCE
The BUYER accepts all the terms of this agreement when they make the payment for their order placed through the site.
DELIVERY AND RETURN POLICY
ARTICLE 1 – SELLER
Title: CAHTER ORGANIK
Address: Organized Industrial Zone 9th Street, Parcel No: 1330, Doluharman Village, Merkez/SİİRT
Phone: 0484 224 83 84
Email: info@cahterorganik.com
ARTICLE 2 – SUBJECT
The subject of this agreement is the sale and delivery of the organic product(s) that the CONSUMER has electronically ordered from CAHTER ORGANIK’s “www.cahterorganik.com” website, including the product’s specifications and sale price, in accordance with Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation.
ARTICLE 3 – SUBJECT PRODUCT
The type, quantity, brand, packaging characteristics, and sale price of the products are specified on the website.
ARTICLE 4 – GENERAL TERMS
4.1 The CONSUMER declares that they have read and accepted the basic characteristics, prices, payment methods, and delivery conditions of the products on CAHTER ORGANIK’s website.
4.2 The natural and organic products subject to the agreement will be delivered within the specified period, depending on the CONSUMER’s location, without exceeding the legal 30-day period.
4.3 CAHTER ORGANIK is responsible for delivering the products in accordance with their characteristics, along with any usage and storage instructions, if applicable.
4.4 In case of non-payment or payment cancellation, CAHTER ORGANIK is relieved of its obligation to deliver the product.
4.5 In case of unauthorized use of payment after delivery, the CONSUMER is obligated to return the products to CAHTER ORGANIK within 3 working days. Shipping costs are borne by the CONSUMER.
4.6 CAHTER ORGANIK is obliged to inform the CONSUMER in case of force majeure or logistical issues. The CONSUMER may cancel the order, request an equivalent product, or agree to delay the delivery time.
4.7 Minors under the age of 18 cannot make purchases from CAHTER ORGANIK.
4.8 CAHTER ORGANIK is not responsible for price errors.
4.9 CAHTER ORGANIK reserves the right to change product contents and prices.
4.10 The orderer is deemed to have accepted all terms of the agreement.
ARTICLE 5 – RIGHT OF WITHDRAWAL
The CONSUMER may return the organic products within 14 days without providing any justification. The return notice must be made in writing or with a permanent data storage medium.
Return Conditions:
The product must be unopened, unused, and in its original packaging.
A receipt or sales document must be provided for the returned products.
The return period is 14 days.
ARTICLE 6 – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal cannot be used in the following cases:
Custom-made products for personal needs
Opened and perishable food products
Single-use products
Expired or fast-perishing products
ARTICLE 7 – RETURN PROCESS AND COSTS
The shipping costs for returns due to the exercise of the right of withdrawal are borne by the CONSUMER.
After the returned products reach CAHTER ORGANIK, the product price will be refunded to the CONSUMER within 15 working days.
ARTICLE 8 – AUTHORIZED COURT
In case of disputes arising from this agreement, the Consumer Arbitration Committees or Consumer Courts in the CONSUMER’s place of residence are authorized.